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"I have nine estimators using this database at any one time."

˜ Dennis L. Hebert
President,
MegaWatt Electric, LLC

"There are others but EPIC's ease of use and look-up feature save time and money."

˜ Ron Carrano

"I recommend Vision to all estimators from novice to senior estimators."

˜ Bob Judd
President
Arc Electric Construction Co. Inc.

"It's a great benefit to EBM and a great way to save time."

˜ Russell Johnson
Edge Electric Inc.

"...EBM gives us the whole package needed to bid small and large projects..."

˜ Bobby J. Tutor
Tutor Electrical Service, Inc.

"I am able to build/bid anything I want to for any application."

˜ Robert Hughes
Estimator
Thomas Electrical Contractors, Inc.

"...using epic with the T&M program ensures that all the pricing on my smaller work and/or service work is completely up to date..."

˜ Scott McCraren
NORTHERN ILLINOIS ELECTRIC INC

"Without a program such as EPIC, estimating would still be in the stone ages."

˜ Ron Soltis
President
ELECTRICAL ENLIGHTENMENT

"...the vast EPIC pricing database is unbeatable..."

˜ Mike Bussard

"It has won us many projects and its ease of operation makes estimating a snap."

˜ Dominic Ciliberto
President
D and S Electric, Inc.

"While the other programs are excellent for estimators, the reports that are generated through EBM are easily understood..."

˜ Joseph Morrin Jr.
Peak Electrical Services LLC

"I am by no means a computer savvy guy and if I can use the program, anyone can use it."

˜ Ralph Woods
Woods Electric

"I have stayed loyal to Vision InfoSoft's EBM because it is by far the most flexible and easy to use."

˜ James Wescot
Wescot Electric

"Vision InfoSoft's software is inexpensive and has proven to be very efficient."

˜ Ed Wickham
TS Electirc

"With EBM, we're able to confidently produce millions of dollars worth of accurate bids a month."

˜ Ryan Haggard, Owner
Haggard Electrical Contractors

"We have used the Vision InfoSoft EBM product since 1997 and have had much success."

˜ John F. Biagas, President/ CEO
Bay Electric Company, Inc.

"The best thing we ever did was computerize our estimating with Vision's software."

˜ Francis Rogan, President
3R Electric
www.3relectric.com

"Clearly, Vision has taken the time to make sure their software is user-friendly."

˜ Paul Cossalter
Northridge Electric

"If I had to summarize my experience with Vision's software… I'd sum it up as: Simple, Accurate, Successful."

˜ Nick Diaz
Hugh O'Kane Datacom
Electrical Estimating Demo
Plumbing Estimating Demo

Company Information

Careers

Job Title Location Job Function Date Opened
Technical Support Carlsbad, CA Support 1/19/2007

 

 

Job Details

Small, privately held software company offering full medical and dental coverage, Simple IRA plan, paid vacation, informal setting seeks full-time technical support representative.  Work from our beautiful Carlsbad office, or remote from your home or private office.

Responsibilities:
Responsible for troubleshooting end-user technical issues over the phone.
Track and resolve software, hardware and network problems.
Perform data entry to record incoming Help Desk requests.
Research, isolate, resolve and follow-up with end-users on software questions and concerns in a timely manner.

Qualifications:
Ability to troubleshoot and resolve computer related problems/issues.
Ability to work with multiple Microsoft Windows operating systems.
Proficiency in MS Office applications, including Word and Excel.
Strong knowledge of PC computer hardware, software, and peripheral devices, Microsoft Window, 2000, XP.
Understanding of network topologies and network troubleshooting techniques.
Ability to interact effectively with end-users.
Excellent interpersonal, verbal, and written communication skills.
Strong analytical and problem solving skills.
Proven ability to handle multiple tasks, with a strong attention to detail.

Pluses:
Technical training and certifications relating to the job functions.
Previous experience in a technical support helpdesk environment.
Knowledge of the electrical construction industry.

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