Remote Support

Overview

Vision offers all Extended Service Plan (ESP) customers a quick and painless way to solve software support issues. Remote Support allows Vision's Support Rep to remotely access your computer with your permission. Our Support Rep will be able to securely interact with you and your computer.

STEP 1 - Call Support

Call Vision's Technical Support to begin the process. Once you are on the phone with a support rep, they will instruct you to follow STEP 2.

• Toll Free: 800-258-7752
  Phone: 760-579-0334
  
  
  

STEP 2 - Load Remote Support

Your support rep (Carlyle, Kyle or Paul) will provide the password required to access our Remote Support Tool. Click the link below to load the tool now.

• Load Remote Support
• click Run at the prompt
• Your support rep will step you through the rest. Its easy!