Support
Contact Support by Email or this Web Form
Our in-house support team are skilled at answering your question or solving your problem. Please contact us during our support hours. If you contact after hours, we'll respond to your voicemail or email at our earliest opportunity.
Email: support@visioninfosoft.com
Emailing will create a Support Case.
Support Hours
Monday-Friday, 5am-5pm Pacific
Saturday, 8am-12pm Pacific
Location
United States
Subscription or Extended Service Plan (ESP)
IMPORTANT NOTE: A Subscription or ESP is required if you need tech help.
When you purchase Electrical Bid Manager, EPIC, Time & Material Billing Manager, or eTakeoff, you receive one (1) year of our software support. You have the option to renew on an annual basis. We email a renewal notice and send reminder emails.
The Subscription/ESP provides extended support for your software via email and phone when needed. It includes regular software updates and great discounts on additional licenses, training, and other software. The revenue we receive from Subscription/ESP helps support our efforts to continually upgrade our software to include new features requested by our growing customer base.
FastSupport Remote Access
Our Support Rep will provide you with a Support Key. This "Support Connection" will provide our support rep with access to your computer to quickly and securely help you with any issues.
Visit https://www.fastsupport.com/ to key in your Support Key while speaking with a Vision Support Rep.